Our Policies
Our Policies
Our goal is to open our doors daily to have you love your look from head to toe. If your happy then you tell your friends:
Reservations & Cancellations: Upon scheduling an appointment, We kindly ask that you give us 24 hours notice if you must cancel an appointment. We understand that sometimes you need to change your schedule. If late or no notice of 12 hour is given a fee is charged to your account of 20% of your services scheduled.
For your first visit, please arrive 15 minutes prior. This will allow time to relax and unwind, and to enjoy some Aveda Comforting Tea as you settle in.
We recommend that you schedule your next appointment prior to leaving Willo SalonSpa to ensure you have the day and time that you desire most.
Your privacy and comfort are of the utmost importance to us. Spa treatments require various levels of undress and our therapists are trained in appropriate methods of draping. Although your therapist will discuss a complete overview of the treatment you will experience, please feel free to ask any questions or make special requests to ensure your own comfort level.
Information collected from this site is only used if we need to contact you for further information regarding your inquiry. We greatly appreciate your cooperation in providing us with your contact information.
Information collected from this site is only used if we need to contact you for further information regarding your inquiry. We greatly appreciate your cooperation in providing us with your contact information.
Parents please note: it is essential to make child care arrangements prior to your appointment so that you may enjoy it to the fullest.
Returns and Exchanges: exchanges are gladly accepted on Aveda products purchased at Willo SalonSpa, no refunds are given. Services received by Willo SalonSpa professionals are non-refundable. However, we will make every effort to achieve your specific needs. Make – up and perfumes are non refundable
- We offer store credits or equal exchanges, no cash back.
Ask about our Aveda Treatments Enhancements to further your Spa Experience with us. Our highly skilled professionals are well trained in client safety and comfort and take the utmost in providing you with the best salon and spa experience.
We thank you in advance for allowing us the privilege of taking care of you.
Your in Service,
Willo SalonSpa